Meet the PROs

Everyone at PhonePRO walks the walk of customer service excellence – it’s what we teach and it’s what we live.  When you partner with us, you will instill that passion in your staff and gain the advantage over your competitors.  Align with us and we’ll share our experience, fun and passion with your staff so they have the skills to make and keep your customers happy.  

So take a moment and meet some of the PROs!

Suellen Richardson: Trainer & Champion of Excellence

Being a PRO means being highly skilled, passionate, thorough, dependable, and making the job LOOK easy.  My most distinguishing characteristic is my keen sense of understanding the human side of businesses.  I do what I do because of the immediate results and the ability to positively affect people’s lives, both personally ...

Desirae Haynes: Trainer & Avenger of Wrongdoings

Being a PRO means that I get the opportunity to affect people’s lives in very positive way.  It’s a good gig with a great message!  I do what I do because it helps to make the world a better place. I believe I am fun, creative, work honestly, and will tell it like I see it. Outside of work you can find me spending ...

Lisa Heflin-Rike: Trainer & Champion of Fun & Relevant Learning

Being a PRO means being energized in a way that continually ignites and feeds my passion for learning. For me, it is about growth and providing exceptional and relevant solutions to others. Awareness and action are BIG catalysts for learning for me. It is an amazing opportunity each time I work with clients so they can ...

Kelli Dalton: Trainer & Champion of Excellence

Growing up, I wanted to be a veterinarian; however, I found out very quickly that because of my love for animals, I didn’t have the heart to send them to that wonderful pet-home in the sky!  So I became a trainer in 1993 and found that I love to train and make a difference in a person’s life; there is no greater feeling ...

Monica Werner: Sales Director & Solutions Mastermind

My favorite thing about my job is talking with our clients and potential clients who call us to find out about our training programs.  I truly enjoy learning about all the different organizations they represent and the challenges they face in order to create a training program that will help them accomplish their goals.  ...

Jennifer Desormiers: Sales Associate & Solutions Mastermind

When I was little, I wanted to be a teacher – not just because I loved playing with chalk, but because I really enjoyed helping my friends figure things out!  So my job is fun for me because I get to find solutions every day for my customers.  I truly care about what is good for them and just like I did growing up, ...

Lisa Raven: President & Fearless Leader

Doing the right thing is always in the forefront of my mind and I love to create solutions; being at PhonePRO gives me the opportunity to do both. My proudest PhonePRO moments are when a student contacts us and tells us how our training has helped them in their personal life. I see the evaluations from every program and ...

Terry & Mary Beth Ingram: Founders & PRO-creators

Mary Beth: When I was little, I wanted to be someone who made people smile when I grew up.  That simple. Being a PRO means doing the right thing. My most distinguishing characteristics are enthusiasm and passion. We are in the business because we care. It matters to us that we deliver client's expectations and help them ach...