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Meet the PROs

Everyone at PhonePRO walks the walk of customer service excellence – it’s what we teach and it’s what we live.  When you partner with us, you will instill that passion in your staff and gain the advantage over your competitors.  Align with us and we’ll share our experience, fun and passion with your staff so they have the skills to make and keep your customers happy.  

So take a moment and meet some of the PROs!

training seminars
Suellen Richardson: Trainer & Champion of Excellence
Being a PRO means being highly skilled, passionate, thorough, dependable, and making the job LOOK easy.  My most distinguishing characteristic is my keen sense of understanding the human side of businesses.  I do what I do because of the immediate results and the ability to positively affect people’s lives, both personally ...
improving customer service
training seminars
Desirae Haynes: Trainer & Mastermind of Fun Learning
Being a PRO means that I get the opportunity to affect people’s lives in very positive way.  It’s a good gig with a great message!  I do what I do because it helps to make the world a better place. I believe I am fun, creative, work honestly, and will tell it like I see it.   Outside of work you can find ...
improving customer service
training seminars
Lisa Heflin-Rike: Trainer & Champion of Fun & Relevant Learning
Being a PRO means being energized in a way that continually ignites and feeds my passion for learning. For me, it is about growth and providing exceptional and relevant solutions to others. Awareness and action are BIG catalysts for learning for me. It is an amazing opportunity each time I work with clients so they can ...
improving customer service
training seminars
Mary Klein: Trainer & Champion of Fun Learning
For me being a PRO is all about serving others - I love to help people help others. My strengths are the positive energy I bring to every situation, my listening skills and ability to problem solve. I do what I do because I love it! Both learning and teaching are my passion and I learn something new every time I teach. ...
improving customer service
training seminars
Monica Werner: Marketing/Sales & Solutions Mastermind
My favorite thing about my job is having fun with marketing initiatives and talking with existing and potential clients about our training programs.  I truly enjoy learning about all the different organizations they represent and the challenges they face in order to create a training program that will help them accomplish ...
improving customer service
training seminars
Lisa Raven: President & Fearless Leader
Doing the right thing is always in the forefront of my mind and I love to create solutions; being at PhonePRO gives me the opportunity to do both. My proudest PhonePRO moments are when a student contacts us and tells us how our training has helped them in their personal life. I see the evaluations from every program and ...
improving customer service
training seminars
Terry & Mary Beth Ingram: Founders & PRO-creators
Mary Beth: When I was little, I wanted to be someone who made people smile when I grew up.  That simple. Being a PRO means doing the right thing. My most distinguishing characteristics are enthusiasm and passion. We are in the business because we care. It matters to us that we deliver client's expectations and help them ach...
improving customer service
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