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Industry Links

ASTD is a leading association of workplace learning and performance professionals.

Benchmark Portal
A “benchmark” is a standard of performance or a point of reference that serves as the basis of understanding relative standing or performance. Benchmarking is critical to formulating a knowledge-based plan of action to achieve objectives. Customer Relationship Management (CRM) operations, among them call centers, lend themselves particularly well to benchmarking because so many measurable elements of these centers are collected with total objectivity through the use of technology.

Call Center Demo & Conference

Call Center Demo & Conference is the premier event focusing on technological developments transforming the call center industry. We have gathered over 100 leading companies offering product demonstrations on the newest call center products and services. In this intimate, executive retreat you’ll have the opportunity to talk one-on-one with manufacturers and distributors of the solutions you want. Change how your organization manages its contact center by visiting our unique demo floor.

Call Center Depot
Call Center Depot is a full-service call/contact center consulting group. If you are looking for Systems integration, CRM, ERP, CTI, Outsourcing, Benchmarking, Site Location, Strategic Planning, Quality Monitoring, Training, Hardware, Software, Workforce Management Software, Voice Over.

Call Center Jobs
Positions in a call center division range from jobs where a person can come to work and quietly do their job answering or processing customer requests – all the way to positions where a person can interface with almost every division of the company. The Call Center Staff, in order to handle all questions posed to a company, needs to understand the purpose of every area of the company. This makes the Call Center area unique.

Call Center News
The call center industry is a big, complicated, unwieldy group of people and companies, from many different backgrounds. It spans the globe, crosses industry borders, and includes everyone from reps to technology vendors. We speak to all of them.

Call Center Times
Our vision is to earn the niche of “one stop call center portal” through the strategic release of transactional communications that at once aids, and effectively supports the attainment of fiscal and operational objectives by our core target – call center operatives.

CCNG International, Inc
CCNG International, Inc. serves contact center managers and professionals around the world by providing programs and services that facilitate the exchange of ideas, experiences and solutions to meet the challenge of managing the contact center environment. CCNG also establishes unique opportunities for career advancement and networking between industry professionals.

Call Center Industry Advisory Council
Call Center Industry Advisory Council (CIAC), the awarding body of certification for the call/contact center profession. CIAC is a non-profit organization established to provide industry-standard certification for individuals that work in call/contact centers.

CIS World
A site to provide you with extensive information regarding the customer information system, utility industry and energy industry, including products, services, and upcoming events.

Communications Expert
Communications Expert was formed to offer a unique reference point on expert advice on successful communication. Our site contains over 70 articles written by our experts who continually update and add new content.

Community Pharmacy Services
Community Pharmacy Services (CPS) provides expert advice that will reduce your stress and enhance your profitability. Consultant Dave Heckman, R.Ph. can help you improve your image and enhance the value of your employee investment.

Call Center World
Congratulations! You’ve just found the Internet’s premier resource for Call Center, Contact Center, CRM, Help Desk, Customer Services information -CallCenterWorld.Com!

CRM Today
CRM Today provides daily news, job listings, vendor directory, case studies, and articles on CRM and customer service.

CRMXchange is dedicated to providing information in an innovative and interactive environment to CRM/Contact Center professionals. The site offers on-line sessions, training, forums, white papers, newsroom, free offers, monthly columns, and a showcase for products and services for the industry.

Customer Care Institute
The Customer Care Institute (CCI) is an international organization serving customer care professionals. We focus on customer care issues found in the Customer Service, Consumer Affairs, Telemarketing and Help Desk professions. The Institute provides information, research, advisory services, benchmarking, training and networking opportunities for customer care professionals. CCI conducts studies, publishes booklets, organizes forums, workshops and conferences and offers other programs and services that will enhance the delivery of customer care.

Help Desk Software Guide
A free guide to help desk decisions has a variety of articles, reviews, and resources about the help desk industry.
Information resource for the Human Resources industry.

Since its inception in 1989, ICCM – the world’s largest and most comprehensive event for call centers – has won the accolades of managers and executives from around the world for its strong focus on education and its trend-setting focus. This year’s ICCM provides an unsurpassed opportunity for professionals in the call center, e-commerce and customer service arenas to get up to speed on new developments, learn the secrets of effective strategy and management, assess cutting-edge technology, and make invaluable industry contacts from around the world.

International Customer Service Association
International Customer Service Association. Perhaps the most significant benefit of your membership is that you will be linked to service professionals all across the United States and internationally. We are creating a strong network of professionals who are committed to building their service skills while creating strong service strategies within their organizations.

Nightingale-Conant is the world leader in personal development since 1960. Browse their website for the best from the publishing world in personal development, business strategy, wealth building, mind & body, spiritual growth, sales training and more. Click here to learn more about their Insiders Club.

Society for Human Resource Management
The Society for Human Resource Management (SHRM) is the leading voice of the human resource profession. SHRM provides education and information services, conferences and seminars, government and media representation, online services and publications.

SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business.

TMC publishes industry-leading print magazines serving the most dynamic segments of the communications and technology marketplace. Moreover, TMC produces conferences and trade shows creating dynamic communities of interest that attract thousands of attendees.

Success Stories

Customer Service Phone Skills Training