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  • Acknowledge, Then Take Action

    Posted: Tuesday, August 27, 2013

    by PhonePRO

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Once you’ve received acknowledgement from the listener that you’ve understood all of their concerns, now you can take action. Remember, even a small gesture of conciliation goes a long way in the customer service world. If you can’t give them a refund, can you send them a coupon? If there a sale coming up that you can make a special effort to let them know about? Can you let them know you’ll check back with them tomorrow to make sure their concerns were addressed adequately by the department to which you transferred them? While it sounds small, it’s effective, and it lets the customer know they matter, regardless of how their particular problem is handled.

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