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  • Customer Service: Get The Competitive Edge

    Posted: Monday, October 7, 2013

    by PhonePRO

1065245_79106935According to an August 2013 study, over 92% of companies surveyed reported a decline in overall customer satisfaction, with their consumers stating inconsistent service was the main or major reason behind their disapproval. And according to analysts at Forrester Research, “45% of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly.” Indeed, another recent report found that an overwhelming 89% of consumers walked away completely from doing business with a company-ever-after a bad customer service experience.

In a marketplace becoming ever more crowded, providing superior customer service remains an important way for companies to not only distinguish their brand from others on the playing field, but gain a distinct competitive advantage within their particular industry. How to accomplish this feat? Call PhonePro. We provide customer service training that ensures your staff will be able to handle any problem or customer service situation effectively, even leaving employees and customers energized and positive after the experience!

Focusing on a win-win approach that allows for warm authenticity, rather than canned “niceness” or false promises, PhonePro emphasizes interactions that allow the customer to feel acknowledged, supported and important, no matter what the outcome. Get in touch today to find out more about how you can bring our affordable training programs into your workplace. With genuinely entertaining, useful seminars, PhonePro provides real value and measurable skills that your company will utilize for years to come.

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