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  • More Horror Stories From the Retail Front

    Posted: Wednesday, May 15, 2013

    by PhonePRO

Equity investor newsletter 24/7 Wall recently reported on retailers who are known not only for being household names, but also as synonyms for terrible customer service. Walgreens, Netflix, and Sears were singled out among others for reporting exceptionally low customer satisfaction scores. Unsurprisingly, these companies also reported overall declines in revenue across the board. Don’t become a statistic. It’s no accident that great customer service is one of the strongest indicators of a successful company. Ensure your staff is doing it right with every single call, every single time. Let PhonePRO provide your company with the real skills necessary to turn your company into a customer service powerhouse.

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