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  • Great Customer Service: Flexibility in All Situations

    Posted: Tuesday, April 23, 2013

    by PhonePRO

Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead!

Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead!

Good customer service isn’t confusing. We all know when we’ve received it, and when we haven’t. And yet, often even the most well meaning customer service staff can leave customers frustrated and angry, especially when your employees are not able to solve a simple problem or don’t have the authority to grant even the most straightforward request. Empowering your frontline is critical to the success of your customer service program. Talk to your employees about what kinds of situations they encounter that they can’t solve-and find out what tools they need to do so. Bending the rules just a little can make a big difference to your customers, and leave them feeling like they matter to your company.

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