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  • Positive Interactions Make A Difference

    Posted: Tuesday, May 7, 2013

    by PhonePRO

Let’s take a look at what a positive consumer interaction with your company phone representative can do. First, 8 out of 10 Americans say they would pay more if it meant they’d be guaranteed a positive experience when purchasing a product or service. 40% of consumers say that they spend more money with businesses where they feel they’re treated with respect and appreciation, while 73% of those polled said they had personally given up on a brand completely because of rude, incompetent staff. The numbers tell the story. Can you remember a situation where you have felt ignored or passed along from staff member to staff member, only to finally hang up in frustration? And surely you have also had a positive experience with a telephone representative-can you recall what it was that made it so successful? PhonePRO has invested a great deal of time in studying and quantifying those interactions, so we can bring the very best training to your staff. We really understand how great service works-and what happens when it doesn’t. Let us help your employees learn the concrete skills necessary to handle any communication with poise, courtesy, and total confidence.

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