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  • Report Shows 3 in 10 Lose Their Cool When Faced With Bad Service

    Posted: Monday, February 11, 2013

    by PhonePRO

Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead!

Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead!

More facts from the American Express 2012 Global Service Barometer Report: a whopping 55% of customers have walked away from a transaction or refused to make an intended purchase based on negative customer service they have received at the point of sale. Furthermore, 35% of Americans polled reported losing their temper with a salesperson or customer service agent within the past year when they felt unheard or frustrated with the service they were receiving. Over 71% of people surveyed report requesting to speak with a supervisor in these situations, and ominously, one in four respondents report sharing their negative experience on social media platforms like Facebook, and Twitter. For those of us in the customer service training industry, the results are not surprising. Far from being isolated events, customer service emergencies are far more common than you might think. Is your staff prepared to handle them?

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