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  • Customer Retention Tied to Good Service Above All Else

    Posted: Tuesday, January 14, 2014

    by PhonePRO

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According to a recent BIG Research survey, 17% of customers will abandon a company after

one customer service blunder. After a second, more than 40% will do the same. After three bad

experiences, 28% more are out. The takeaway? For more 85% of your customers, you have

three chances at great service, and then it’s over. To retain 68% of consumers, you really have

only 2.

While most companies want to excel at customer service, few have any systematic approach

towards doing so. That’s precisely what makes PhonePro so helpful. Quite frankly, we can be

the game changer you need to transform your staff into the customer service professionals

who will turn every consumer interaction into a success, every single time. With fun, affordable

seminars and videos, our training provides you with concrete skills that turn “regular employees”

into a cohesive, hard working team that get results.

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