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  • Three Ways to Earn Loyal Fans

    Posted: Wednesday, January 22, 2014

    by PhonePRO

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The good news? Great customer service isn’t rocket science. It’s not dependent on your

company having cutting edge products, or the most advanced phone or computer systems.

In fact, no matter what you sell, it’s about retaining a simple value in everything you and your

employees do: the customer comes first.

*No one wants to talk to a computer or a phone system. They want to deal with a real person.

Are your employees readily available to speak with consumers who have a question or

concern?

*People want to feel valued and important.. Are your customers treated like case numbers

and problems or with consideration and care? All of us have experienced feeling unheard or

unappreciated. It’s not pleasant. No matter what the consumer’s problem, train your staff to

listen above all else.

*Provide more than what is required. Your staff should be coached in not just giving back

ordinary…but extraordinary customer service. One way to accomplish that is to always

provide more than what is asked for. Whether it’s an extra follow up email, or added value to a

purchase, doing a little bit extra will delight and retain even the hardest to please customer.

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