• Case Study: Accu-Chek

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The Client:

Roche, the maker of Accu-Chek product line, is a leading provider of blood sugar monitoring systems and insulin pumps and helps people with diabetes check and manage their blood glucose to improve their self-care.

The Challenge:

Accu-Chek approached PhonePRO with the goal of improving their quality coaching program.

The PhonePRO Solution:

PhonePRO executed this assignment by observing daily operations in a side-by-side manner, then targeting the training to emphasize the things that are most needed in the organization. Accu-Chek instantly saw results through displayed confidence in their phone specialists and customer testimonials. The company is now refocused and re-energized in serving customers with excellence.

Accu-Chek attests PhonePRO’s services to be excellent and spot on. They commend them by stating, “You met and exceeded each of our expectations and training needs with excitement, energy, and memorable concepts.” Many of Accu-Chek’s front line specialists have worked in this industry for years. They were surprised and impressed that PhonePRO was able to give them tools that hadn’t previously acquired. A front line specialist remarked on the training stating, “I have been through many customer service training classes and was not sure what to expect, but I really learned some great new techniques and dusted off cobwebs of what I already knew. It was wonderful and lots of fun, full of energy, tools, and information.”