• Case Study: Ford Motor Company

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The Client:

Ford Motor Company is a global automotive industry leader that manufactures or distributes automobiles across six continents.

The Challenge:

Ford Motor Company approached PhonePro looking to improve their customer service call handling skills.

The PhonePRO Solution:

PhonePro incorporated real life examples and actual CSRs phone calls within the training to accommodate Ford’s needs. This method proved to be effective as CSRs instantly displayed more confidence and enthusiasm on the job contributing to a real improvement in over-all call handling skills.

Ford’s BAC Claims Manager remarked on the training stating, “We really appreciated the PhonePRO training and most of all your enthusiasm and dedication to the course. Additionally, The course content and materials were very well organized and easy to follow. Your high energy made the training enjoyable and fun for everyone.”