• 22 Feb 2012
• Blog , Culture and Morale

  A Company Culture is defined as “the shared values, beliefs and practices of the company’s employees.”  A company culture of customer service is the #1 way to differentiate y... Continue >>

• 22 Feb 2012
• Blog , Culture and Morale

I recently spoke with a business owner who told me his main goal for 2012 was to create and cultivate a Customer Service Culture within his organization.  He went as far as to say that delivering ou... Continue >>

• 12 Dec 2011
• Culture and Morale

Growing up in the Midwest, I was always spellbound by the big summer storms that would roll through. I was fascinated by the tall trees as they whipped back and forth, branches shaking every which wa... Continue >>

• 09 Dec 2011
• Culture and Morale

  Free Compliments! What a great idea! Bummed out by all of the negativity on the airwaves regarding world affairs and the economy, two sophomores at Purdue University in Indiana took to the streets ... Continue >>

• 08 Dec 2011
• Culture and Morale

As a trainer with PHONE PRO, I have been to many call center environments. Some of you might already be one of our many clients! If you are, then you have already been reaping the benefits of fun and ... Continue >>

• 05 Dec 2011
• Culture and Morale

The philosophy behind the phrase “Dress for Success” should extend beyond just the interview process. It’s tempting once we land the job we want to relax our standards and get a little too comf... Continue >>

• 05 Dec 2011
• Culture and Morale

When you were little, remember the teacher saying, “Good Job!” And remember how you felt when your test came back with a BIG GOLD STAR? WOW! Recognition! It’s one of the most powerful motivators... Continue >>

• 04 Dec 2011
• Culture & Morale, customer service,
• Culture and Morale

The season of Holiday Cheer is here again! It’s a time when memories are created. It’s filled with hot chocolate and snow ball fights…friends and family…carols and parties…giggles as we look... Continue >>