• 11 Dec 2011
• Training and Management

A few months ago, a friend related a story to me about one of his employees while shaking his head in disbelief. My friend works in management at a local engineering firm and had recently hired a you... Continue >>

• 11 Dec 2011
• Training and Management

Previously, we got a glimpse of the three main causes of job misery as described by Patrick Lencioni in the book “The Three Signs of a Miserable Job”. 1. Anonymity (Lack of Recognition) 2. Irrele... Continue >>

• 03 Dec 2011
• Training and Management

Have you ever caught yourself ‘listening’ to your boss explain a new policy and you decide to take a little mental vacation to the Bahamas? Within a few moments, you’re relaxing on the beach wi... Continue >>

• 02 Dec 2011
• Training and Management

What makes an employee happy? What makes them miserable? To a great extent, the answer to both questions is their own attitude. Beyond that, it’s Management’s attitude. Patrick Lencioni, author o... Continue >>

• 01 Dec 2011
• Training and Management

Growing up in Indianapolis, home of the Indy 500, I am a huge racing fan. It’s an exciting sport full of big wins and clever strategies. Picture this: your favorite driver is a full lap ahead of th... Continue >>

• 01 Dec 2011
• Training and Management

Want to add some fun into the workplace while making sure that company or department standards are being met? It’s easy! How many of you have a standard greeting that staff is expect to use when the... Continue >>

• 25 Nov 2011
• Training and Management

You’ve just finished a major training effort and a major financial investment to improve the skills of your team. Congratulations! Good decision! You also know that people more easily make behavior ... Continue >>

• 25 Nov 2011
• Training and Management

Phone Pro trainers travel the country and find themselves in contact centers that serve and support such products and services as shoes, beverages, insurance policies, discount consumer goods, biomedi... Continue >>