• 15 May 2012
• Articles and More , Blog , Customer Service & Sales

There are a multitude of choices out there.  Customers realize this too. Retaining customers is achieved one customer at a time. That simple statement requires a boat-load of effort and focus with ev... Continue >>

• 10 May 2012
• Articles and More , Blog , Customer Service & Sales

Customer Service? I’ve so got this. I have been a customer all my life, a discriminating customer! That cranky team at the doctor’s office, the representative from my cell phone provider (oh dear!... Continue >>

• 03 May 2012
• Articles and More , Blog , Customer Service & Sales

If only it were that easy!  But in reality, handling angry, irate or just dissatisfied callers takes a little more finesse than a tuxedo clad bird!  Here are a few tips from our new Customer Servic... Continue >>

• 27 Apr 2012
• Articles and More , Blog , Customer Service & Sales

A PhonePRO client since 2008, Clarks Companies North America was just awarded a “Best Customer Service” award by Footwear Plus magazine at their 13th annual Plus Awards!  These awards ar... Continue >>

• 19 Apr 2012
• Articles and More , Blog , Customer Service & Sales

As an owner of a customer service training company, I’m always on the lookout for good service.  It’s like my dad always says, “If you own an orange Volkswagen, pretty soon all you see on t... Continue >>

• 18 Apr 2012
• Blog , Customer Service & Sales

Customer Service – it’s not just about WHAT you say, it’s HOW you say it! Great customer service is essential in every business, no matter how big or small, and often it begins and ends with a p... Continue >>

• 29 Mar 2012
• Articles and More , Blog , Customer Service & Sales

In the perfect world, companies deliver customer experiences that prevent customer dissatisfaction in the first place. The reality is that sometimes there are gaps between customer expectations and ac... Continue >>

• 22 Feb 2012
• Blog , Culture and Morale

  A Company Culture is defined as “the shared values, beliefs and practices of the company’s employees.”  A company culture of customer service is the #1 way to differentiate y... Continue >>