Testimonials
What are our clients saying about our fun, onsite customer service and sales training seminars? Click on any of the client names below to get the full story!

Philips Consumer Electronics Company:
Thank you again for your energy, professionalism and commitment to results. You really made this program a success.

Roche Diagnostics:
Thank you for having such a marvelous program available for training. ... Additionally, grasping our unique telephone situations in such a short period of time really impressed everyone. ...Thank you for helping us develop our TSS's into telephone professionals. It's been a pleasure doing business with you and your staff.

Frito-Lay, Inc.:
It far exceeded my expectations and was readily embraced by the staff. I've received so many compliments about you and the training.

Lucent Technologies:
We already had a very capable and highly skilled group of agents and I was interested in providing them with additional training to make them even better! PHONE PRO certainly met our needs!

St. Charles Medical Center
Idea of the Year!

Connecticut Natural Gas Corporation:
The 'feedback', sessions are a great way to reinforce the training and we are pleased to say that several phrases have quickly become routine.

NYSEG:
We were all astounded to find that there were new things to learn and better ways to handle calls.  The techniques you suggested made complete sense because you not only provided the "how" for each technique, but the "why" as well.

Ford Motor Company:
You really impressed the Claims team mangers and CSRs .... Additionally, the course content and materials were very well organized and easy to follow.

Florida Power:
We are very pleased at the results and are continuing- to reinforce the training in fun ways. Thanks so much to your staff!

McDonald's:
Outstanding training session! I want to thank [you] for a great program.... The feedback ... included comments like: "great trainer ... applicable to my job, great handouts, very professional...." Now I know firsthand why Phone Pro and your staff is so highly regarded.

Kansas Gas Service:
What a full service training program! PHONE PRO should be the very first step in customer service training for any company. What a way to get adults to learn, and then apply the techniques!

Alamo Industrial:
Everyone is so pleased with the information they retained from your presentation....We will continue to improve as a customer service team because of everything you did for us.

Given Imaging:
Our customers should be prepared to receive superior customer service from our recharged telephone service teams! ...We were all amazed at how much we learned that was directly applicable to our jobs and how much fun we had doing it.

Intermountain Gas Company:
I would recommend Phone Pro to anyone who is considering phone skill training of any kind... We could not have been more pleased with our week of training with your program.

Gulf Stream Coach, Inc.:
It is a pleasure to walk through my department and hear the difference that Phone Pro has made. I highly recommend Phone Pro to anyone that is looking to increase the skills and efficiency of their customer service support staff.

The Limu Company:
...Instead of scripting and dictating, Phone Pro allows agents to express themselves in their own personal styles. This give them more control over and comfort with the conversation and makes them sound natural instead of forced...we have heard the difference in only three days.

Mutual Assurance Administrators, Inc.:
WOW! That is the one word that sums up the training that our staff received from the first encounter to the final training, I was certain the right choice had been made.

Newell Rubbermaid:
New skills and ideas were introduced that could be put into immediate practice. Instead of concentrating on what we cannot do for our customer; we are learning to concentrate on what we can do.

PartyLite:
Our goal at PartyLite was to let our Customer Service reps know that they are important to us and we wanted to invest our time assisting them w/ the handling of the difficult & challenging calls.  Phone Pro made this possible.

Puget Sound Energy:
...We have seen positive results since implementing Phone Pro. Not only have our customer satisfaction ratings increased, I've also noticed a positive change in our communication style. We truly appreciate your contribution to our success. We are becoming true PHONE PRO'S!

Republic Bank:
Phone Pro taught me to listen, empathize, and sandwich the bad news between good news. I highly recommend Phone Pro to anyone who wants to be more effective when working with his or her customers.

Riverside Health System:
A commendable training that has enhanced and improved the way phone calls are conducted on a day-to-day basis. My call center's abandonment rate has improved and they are able to handle difficult calls more effectively.

Roche Diagonostics:
...I was pleased to see that Phone Pro was not and is not just a 'flavor of the month' program. Phone Pro skills have been an integral part of our training in the department and I am delighted to continue with this relationship.

Social Security Administration:
Your presentation is professional, fun and provided with such clarity that call center representatives can begin practicing the new skills immediately.

Uniform Code Council, Inc.:
I appreciate the excellent training session that you presented to our team...it is evident from the feedback from our Customer Service Reps that it was a huge success.

MeadWestvaco:
The Phone Pro training was exceptional! The energy with which the training was delivered had a big impact as well...you were able to deliver the material with confidence and FUN!

City of Glendale:
I would recommend the entire Phone Pro training program to anyone looking for a real world customer service training approach that provides real world results.

Anthem Blue Cross and Blue Shield:
I appreciate the attention to detail that you gave us in observing our service associates and integrating our specific examples in the course content. I have received very positive feedback from both management and participants.

Bissell:
...did a fantastic job tailoring the training techniques around the types of calls that we deal with on a regular basis. By doing so, this made the sessions much more interesting and unique to our needs. On behalf of everyone at Bissell Consumer Service we thank you on a job well done.

Cinergy:
I would like to thank you for the GREAT JOB you did...your training was interesting, thought-provoking and right on target to help us reach our customer satisfaction goals.

Fresenius Medical Care:
Congratulations! You have delivered on everything you promised and more. We are very satisfied with your entire program. The material you presented was eye-opening, and your lively and energetic style kept us all involved and invested.