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Customer Service Culture

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Success Stories

The Tele-Service and Tele-Sales training you provided to our organization was excellent and spot-on. You met and exceeded each of our expectations and training ...
Accu-Chek Spirit
Everyone is so pleased with the information they retained from your presentation….We will continue to improve as a customer service team because of everything you did for us.
Alamo Industrial
I appreciate the excellent training session that you presented to our team...it is evident from the feedback from our Customer Service Reps that it was a huge success.
Uniform Code Council, Inc.
My team has been so excited with the training they received from you! We now look at every situation differently and ask, “How can we green it up?”
Starwood Vacation Ownership
Your presentation is professional, fun and provided with such clarity that call center representatives can begin practicing the new skills immediately.
Social Security Administration
I have received very positive feedback from both management and participants. They feel that professionally they are more positive and productive as a result of this learning opportunity.
Anthem Blue Cross and Blue Shield
Congratulations! You have delivered on everything you promised and more. We are very satisfied with your entire program. …your lively and energetic style kept us all involved and invested.
Fresenius Medical Care
You are wonderful! The reps are truly excited and using many of the techniques presented. Thanks again for your assistance and support in ‘Phone Pro-izing’ our staff.
Kaiser Permanente
What a full service training program! PhonePRO should be the very first step in customer service training for any company.

Kansas Gas Service
Everyone has been raving about the training you delivered!…You truly made the learning process fun, which came as a welcome and wonderful surprise to all who attended!
Middle Tennessee Electric Membership Corporation
WOW! That is the one word that sums up the training that our staff received from the first encounter to the final training, I was certain the right choice had been made.
Mutual Assurance Administrators, Inc.
Our goal at PartyLite was to let our Customer Service reps know that they are important to us and we wanted to invest our time assisting them w/ the handling of the difficult & challenging calls. Phone Pro made this possible.
PartyLite
A commendable training that has enhanced and improved the way phone calls are conducted on a day-to-day basis. My call center’s abandonment rate has improved and they are able to handle difficult calls more effectively.
Riverside Health System
…we never thought we would find a Company or a Person that could bring so much more than just phone training to us. …you are making us better than we have ever been.
The Thompson Organization

Customer Service Phone Skills Training