Coaching

“Coaching 1-2-3” is our online coaching series that teaches the tools for providing lasting reinforcement of the techniques learned in PhonePRO’s web seminars or onsite training courses.  By applying the skills in this coaching series, you will reinforce your company’s commitment to ongoing staff development and strengthen your overall training investment.

This three part series is perfect for anyone in a supervisory role that wants to learn how to coach staff on the PhonePRO techniques.  This can include team leaders, managers, supervisors, department heads and much more!

Here’s a brief overview of these fabulous web seminars!

Coaching 101: Fundamentals of a Coaching Program
Confused by how coaching differs from monitoring?  Learn that and more on how to create a coaching program that will make a lasting impact on your customer service.

The Art of Feedback for Coaches
Master the skill of providing feedback that will motivate and encourage staff to not only identify areas of needed growth but initiate change.

Coaching Calibration: Building Confidence & Consistency
Establish a coaching program that will ensure that your staff is being coached on corporate standards not style preferences.  Your staff will thank you for it!

Questions?  We’re here to help!  800-888-4893  webinar@phonepro.com