Customer Service

Our online customer service training program is perfect for anyone that interacts with your internal and external customers, whether on the phone or face-to-face. From call center reps, to help desk staff, accounts payable and receivable, to the front desk and everyone in between, this four part web seminar series delivers the training concepts of our onsite Customer Service program for frontline staff in a convenient and cost effective format.

We’ve taken our 7-hour onsite customer service training and condensed the techniques into five 40-50 minute seminars that you can view on your own schedule and at your own learning pace! This training series is perfect for anyone at your organization that interacts with your client base and with their fellow staff members.

Here’s a brief overview of these dynamic web seminars!

Etiquette Essentials from Start to Finish
Successfully control the call and master skills necessary for anyone who handles business on the phone.  Make an impression that won’t soon be forgotten!

Etiquette Essentials from Start to Finish for Receptionists
(Also known as One Great Reception)
In addition to learning the amazing concepts included in Etiquette Essentials, learn the art of juggling face-to-face and phone interactions…a necessity for all great receptionists!

Wordsmything I: Proceed with Caution
Learn to communicate well in even the toughest conversations with tact and professionalism, leaving the client satisfied that they were both heard and received the best service possible.

Wordsmything II: Gems for Conversation
Competently gather needed information, while building a report that will keep your customers coming back!

Telephone Tyrants: Survival Tools
How much abuse should you take from a customer?  Discover healthy boundaries, how to communicate them, and when to remove yourself from the call.