Web Seminar Demos

Customer Service Call Center Training Series

A customer service series for frontline staff, which delivers the training concepts of our onsite Customer Service & Telephone Etiquette program.  Click here to learn more.

• The Best Way to Open, Close & Control the Call

Etiquette Essentials – Part 1 Demo

• Best Practices for Call Transfers & Holds

Etiquette Essentials – Part 2 Demo

• Positive Voice Tone & Word Choices

Wordsmything I – Part 1 Demo

• Avoiding Communication Troublemakers

Wordsmything I – Part 2 Demo

• The Impact “Attitude” has on Conversation & More Voice Tone

Wordsmything II – Part 1 Demo

• Developing a “Team” Mentality with Callers

Wordsmything II – Part 2 Demo

• The Transforming Skill of Empathy & Understanding the Caller

Telephone Tyrants – Part 1 Demo

• Surviving the Very Difficult and Abusive Caller

Telephone Tyrants – Part 2 Demo

• Effectively Juggling Face-to-Face Visitors, Callers and Multiple Lines

One Great Reception – Demo

• Coaching 101: Fundamentals of a Coaching Program – demo
• The Art of Feedback for Coaches – demo
• Coaching Calibration: Building Confidence & Consistency – demo

Questions?  We’re here to help!  800-888-4893  webinar@phonepro.com