Web Seminar Demos

“The Core Four”

Customer Service Call Center Training Series

A customer service series for frontline staff, which delivers the training concepts of our onsite Customer Service & Telephone Etiquette program.  Click here to learn more.

• Etiquette Essentials
• Etiquette Essentials from Start to Finish – demo
• Etiquette Essentials from Start to Finish for Receptionists – demo
  (One Great Reception)
• Wordsmything I: Proceeding with Caution – demo
• Wordsmything II: Gems for Conversation – demo
• Telephone Tyrants: Survival Tools – demo

“Coaching Series 1-2-3″

Training for Coaches and Managers

A coaching series for coaches, managers, and anyone with the responsibility of ensuring that the newly learned techniques are implemented by the staff.  Click here to learn more.

• Coaching 101: Fundamentals of a Coaching Program – demo
• The Art of Feedback for Coaches – demo
• Coaching Calibration: Building Confidence & Consistency – demo