 Ms. Tonia Trudeau Dear Tonia, Once again I just wanted to say thank you. We really appreciated the Phone Pro training and most of all your enthusiasm and dedication to the course. Your high energy made the training enjoyable and fun for everyone. You really impressed the Claims team mangers and CSRs when you used real life examples and actual CSRs phone calls to get your point across. Additionally, the course content and materials were very well organized and easy to follow. I can already see and hear a real improvement in our call handling skills at the BAC. There is a new feeling of enthusiasm in the air, and the CSRs are more confident and enthusiastic on the job. Furthermore, the CSRs are more courteous and professional to our customers, which is a win-win outcome. Again, Thank you ... The Phone Pro training was great! Regards,
J.M. Denton |
