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phone etiquette

What Our Clients Say

40% of our business is from Repeat clients and another 25% is Referral. Here’s why!

“The Coach-the-Coach program has proven to be an invaluable source of direction, consensus-building, support and encouragement for our staff.”


“On a personal note, ever since I went through the Coach-the-Coach training I have found it easier to help my employees reach their goals for proactive calls using the techniques in your program.”


“The tools you left behind for our coaches are helpful and give us a framework in which to improve and maintain our quality coaching program.”


“We have already moved into the coaching and monitoring phases to ensure that Phone Pro techniques become the norm.  The investment was, and is well worth it.”


“Currently we meet weekly with the coaches to calibrate our call coaching, helping every phone rep stay up to speed and fine tune those skills and tools given in the initial training.  This format will help us to continue to get better every day.”

Success Stories

Customer Service Phone Skills Training