Customer Service Training Courses
Choose between two Customer Service Training courses depending on your staff’s current skill levels and your particular goals. Both are brimming with practical, effective skills and hands-on interactive activities, and will be tailored to meet your team’s needs.
Want to cover the essentials?
Customer ServicePRO – perfect for new hires and experienced agents alike, this course covers the essentials for delivering excellent customer service.
- The best greeting to set the right tone for every call
- Creating an immediate connection with the caller
- Call control techniques for productive and engaging interactions
- Voice Tone and Positive Word Choices
- Positively Negative – how to deliver negative information in a positive way
- Handling Difficult Callers – and keeping cool while doing it!
Want to go beyond?
Customer ServicePLUS – if your team has mastered the fundamentals and are ready for the next level in delivering exceptional customer service, then we’ll show them how to “PLUS it up”!
- Active Listening Skills through F.O.C.U.S.
- Personal Accountability – avoiding the blame game and the victim mentality
- Solutions Thinking – instead of “auto-pilot” thinking
- Email Etiquette – the basics and beyond
- Advanced Techniques for handling difficult callers
Both courses are highly effective, will boost morale and empower your staff to do their best!
Customer service training will increase your bottom line!
With PhonePRO’s Customer Service training, your staff will learn the call management tools to positively influence each customer’s business and loyalty to your company.
Questions? We’re here to help! 800-888-4893 info@phonepro.com
I appreciate the excellent training session that you presented to our team...it is evident from the feedback from our Customer Service Reps that it was ... Learn more
