Customer ServicePRO Overview
Customer Service Training & Telephone Etiquette… Great service is your best advertisement!
60% of customers stated that the main reason they recommend a company is “outstanding service”. PhonePRO will help your company be the one people recommend.
This training will…
- Teach your staff to deliver “WOW” Service
- Increase customer loyalty & referrals
- Re-energize & motivate employees
- Set you apart from your competition
Telephone etiquette and customer service skills are essential in order for your frontline staff to project the best image of your company to the public. Often, the phone is the first and ONLY personal contact that people will have with a company. We’ll teach your staff the customer service skills to make them more confident, capable and consistent. Invest in them and turn first time callers into customers, and current clients into loyal advocates.
Click here to learn more!