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phone etiquette

How It Works

Customer Service onsite training


Who Should Attend?
Whether on the Phone, Face-to-Face or Online, this training will benefit everyone that interacts with your customers and fellow staff members.  This can include the Call Center, IT/Help Desk, HR & Benefits, Payroll, Credit & Collections, Medical Support, Field Service, Front Desk, Receptionists, Admin Assistants, Insurance Claims and more!  It is ideal for anyone that would like to improve their communication skills.


Class Details
7 hours in a single day or condensed into half-day sessions over 2 days. Our ideal class size is up to 20 students. Our very best training recommendation consists of three steps: Tailor, Teach and Tutor. But keep in mind…we will modify the agenda to suit your needs!


TailorCustomization of your program
During the Observation & Needs Assessment day, your PhonePRO trainer will meet with your management team and sit side-by-side with your employees and listen to their calls.  This allows your trainer to truly learn your business and incorporate real life examples throughout the training that will really resonate with your staff.


TeachTraining Days
Our training sessions are interactive and fun, quickly resulting in positive behavior changes. People learn in direct proportion to the amount of fun they’re having, so rest assured your PhonePRO trainer will keep them smiling while they learn solid phone skills.


What’s the next step after training?  Keeping the skills alive with Coach-the-Coach!  It’s the best way to maximize your training dollars long after your PhonePRO trainer has “left
the building”.


Questions?  We’re here to help!  800-888-4893

Success Stories

Customer Service Phone Skills Training