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phone etiquette

What Our Clients Say

40% of our business is from Repeat clients and another 25% is Referral. Here’s why!
 
“Congratulations! You have delivered on everything you promised and more. We are very satisfied with your entire program. It will help us maintain and improve our position as an industry leader in providing courteous service and clear communication to our customers.”
 
“On a scale of 1 to 10, our training was a 12. This means happier customer service reps and happier customers.”
 
“I have been through many customer service training classes and was not sure what to expect, but I really learned some great new techniques and dusted off the cobwebs of what I already knew. It was wonderful and lots of fun, full of energy, tools and information.”
 
“We could not have been more pleased with our week of training with your program. We were all impressed with your ability to tailor this program to us so well.”
 
“This course was interesting, informative and fun! The most pain free training class I have ever participated in.”
 
“I am writing to commend the excellent training my staff and I received from Phone Pro. Your professionalism truly made our time together productive and gratifying. Not only was the course extremely useful to enhancing the productivity of my unit, but also you made it enjoyable for us all.”
 
“I speak for my entire staff when I say we had a splendid learning experience! It seems to have made a remarkable difference in our level of efficiency.”
 
“New skills and ideas were introduced that could be put into immediate practice. Instead of concentrating on what we cannot do for our customer, we are learning to concentrate on what we can do.”
 
“I would like to thank you for the GREAT JOB you and your company did… Your training was interesting, thought-provoking and right on target to help us reach our customer satisfaction goals.”
 
“It is a pleasure to walk through my department and hear the difference that Phone Pro has made… I highly recommend Phone Pro to anyone that is looking to increase the skills and efficiency of their customer service support staff.”

Success Stories

Customer Service Phone Skills Training