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phone etiquette


Generating leads is critical…then what? 
94% of marketing budgets are spent on getting people to call while only 6% is spent on teaching reps to handle those calls. PhonePRO will take the fear and mystery out of selling and help your staff create more revenue while actually enjoying the sales process.

Our training will…

  • Turn your marketing efforts into sales revenue
  • Increase revenue through Up-selling and
  • Transform good customer service agents into
    great salespeople


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Phone Sales can be just as effective as face to face…we’ll show you how.

In an ideal sales call you need to grab a prospect’s attention, project enthusiasm and confidence, gather information, present value, offer a solution, overcome objections and close the sale.  Not only that but all this must be done in a short time without the benefit of face to face communication, body language and eye contact.  Whether you already have an inside sales force or need to teach your field salespeople how to do more business over the phone to create efficiency and reduce costs our customized programs are a good fit for you.

Trying to “do more with less”?

Have you been tasked with creating more revenue through your contact center? Do you spend a lot of money on marketing and advertising only to find when the calls come in they aren't being handled properly? Do your reps give up too easily when they run into even the smallest objections? Or are they simply reluctant to pick up the phone and make the call in the first place?  Or all of the above?  Our training will teach your staff the necessary skills to make your contact center productive and profitable.

Teaching customer service staff to sell – what a great idea!

Our overall sales philosophy is grounded in the idea that it is impossible to sell unless you are also offering excellent customer service.  Our training will address the pieces that need to be in place before attempting to make a sale—establishing rapport with customers, creating and maintaining a positive voice tone and respecting the customer’s agenda before attempting to make the sale.

How much does it cost?

Our pricing varies according to the number of days our instructor is onsite at your location as well as the length of the program and how many people we will be training. Rest assured, we have designed training programs for clients with a variety of staffing and other challenges. Most of our onsite classes are full days (7 hours of training) and start at $2400/day. Contact us for a quote! Give us a call at 800-888-4893 or email us at and we will help you design the best training program to meet your goals!
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Making sales is easy...when you put the customer first!

customer service training videosWith PhonePRO’s Sales training, your staff will have the tools, techniques and mindset to become successful salespeople and true advocates for their customers.

Success Stories

Customer Service Phone Skills Training