Capability Statement

As an experienced provider of high quality training for government agencies at all levels, PhonePRO has the capability to meet your training and budget needs within your timeline.
With over 25 years of successful past performance, we understand how to work within government requirements while delivering engaging and practical training for your agents.

Our successful track record is built on solid curriculum and talented trainers along with the desire to have a clear understanding of our clients’ needs and exceed them.  The consistently high quality of our training coupled with our fun and interactive approach makes PhonePRO the right choice for your training goals.

Customized Onsite Training:

• Customer Service
• Phone Skills
• Dealing with Difficult Callers
• Customer Service for Field Staff
• Communication Style Recognition
• Team Building
• Stress Busters
• Licensing & Train-the-Trainer
• Coaching for Management & Staff
• Sales

24/7 Online Web Seminars:

• Customer Service – 4 part series
• Receptionist – 1 seminar
• Coaching – 3 part series

Overview of PhonePRO
Founded: December 1985
Registered with CCR
DUNS: 609217468
CAGE Code: 3GSR5
Fed ID#: 35-1658578
Socio Economic: Woman-owned Business Enterprise, Small Business
Contact: Monica Werner or Jennifer Desormiers
Email: Govt@phonepro.com
Phone: 800-888-4893
Fax: 317-546-7779
Website: www.phonepro.com
Address:  2301 E. 45th St., Indianapolis, IN 46205
NAICS Codes:  611410, 611430, 541613, 541618, 541990
Accept Credit and Purchase Cards