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phone etiquette

Government Clients

Some of our government clients include:

Federal

  • Social Security Administration
  • U.S. Patent & Trademark Office
  • U.S. Postal Service
  • U.S. Department of Homeland Security
  • U.S. Department of HUD – Chicago
  • U.S. Forest Service
  • USDA Thrift Savings Plan
  • Centers for Medicare & Medicaid Services
  • GSA Fleet
  • Defense Finance & Accounting Service
  • National Guard Bureau Family Programs
  • Wright-Patterson Air Force Base

State

  • Workforce Safety & Insurance
  • Workforce Solutions of Southeast Texas
  • California Department of Insurance
  • Michigan Department of Community Health
  • Florida Department of Children & Families
  • North Central Texas Childcare Services
  • Maryland Transit Authority

Local

  • Contra Costa County DCSS
  • Cities of Long Beach, Gendale & Redding, CA
  • Cities of Naperville & Aurora, IL
  • City of Dayton, OH
  • City of Vancouver, WA
  • Hancock County Emergency Operations
  • San Francisco Public Utility Commission
  • Denver Water
  • Suffolk County Water Authority
  • Tacoma Public Utilities
  • Indianapolis Public Schools
  • Criminal District Court of New Orleans
  • Orange County Superior Courts

 

Some of their comments about PhonePRO training are…

Workforce Safety & Insurance:
“This was an excellent training!  I learned a lot more than just telephone skills.  The practical examples were very helpful.  We had a superb facilitator!”

Social Security Administration:
“New techniques and common sense ideas were brought to life with excellent examples.  I learned many things to make me a better CR and provide friendlier service.”

Defense Finance & Accounting:
“I learned concrete tips for improving word choices and voice tone.  This will help me to respond better to every type of caller we have!  The class covered not only HOW we can improve but also WHY the ideas are so effective.  I learned a lot and actually enjoyed the class!”

U.S. Postal Service:
“A wise person once said that if you walk away and have learned one new technique from a conference, it was worth it.  In this case, I have learned many more than one to apply to my daily work.  The trainer did an excellent job of keeping us involved and informed!”

Centers for Medicare & Medicaid Services:
“The workshop was geared toward our call center and materials.  It was customized for us, which made it more meaningful.  Excellent training – it was time well spent!”

 

Training

What Makes Us DifferentWith PhonePRO training, your staff will learn the call management tools to positively influence each caller’s experience with your agency, while increasing their own job satisfaction.

Questions? We’re here to help! 800-888-4893 govt@phonepro.com

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