Follow us on Twitter  Follow us on Facebook Follow us on youtube Google+
phone etiquette

One Great Reception (Training for Receptionists)

Purchase direct access to this video or an all-access pass which grants you unlimited viewing of our entire training catalog.

Your Staff Will Learn

  • Key concepts for the vital role of reception and hospitality
  • To turn that positive first impression into a lasting impression
  • Steps for expertly transferring calls to the right person or dept
  • To answer multiple lines while handling face-to-face visitors
  • To juggle these duties while providing great customer service

Key Concepts

  • Employer & customer expectations
  • Key reception concepts & the importance of the receptionist role
  • Announcing callers to co-workers
  • Placing callers on hold
  • Handling multiple incoming lines
  • Effective call screening
  • Handling visitors & callers simultaneously

Course Details
One Great Reception

Learn the art of juggling face-to-face and phone interactions…a necessity for all great receptionists! This seminar covers the solid skills from Etiquette Essentials, and also incorporates Effectively Juggling Face-to-Face Visitors, Callers and Multiple Lines. A must-see for all staff in a Receptionist or similar position!

Success Stories

Customer Service Phone Skills Training