Follow us on Twitter  Follow us on Facebook Follow us on youtube Google+
effective speaking skills

Success Stories


Testimonials

What do our clients say about our fun, upbeat, onsite customer service and sales training? Click on any of the client names below to get the full story!
coaching conversations
Accu-Chek Spirit
"The Tele-Service and Tele-Sales training you provided to our organization was excellent and spot-on. You met and exceeded each of our expectations and training ...
how to talk to customers
coaching conversations
Alamo Industrial
Everyone is so pleased with the information they retained from your presentation....We will continue to improve as a customer service team because of everything ...
how to talk to customers
coaching conversations
Anthem Blue Cross and Blue Shield
I appreciate the attention to detail that you gave us in observing our service associates and integrating our specific examples in the course content. I have received ...
how to talk to customers
coaching conversations
Cinergy
"I would like to thank you for the GREAT JOB you did...your training was interesting, thought-provoking and right on target to help us reach our customer satisfaction ...
how to talk to customers
coaching conversations
Citigroup
"I speak for my entire staff when I say we had a splendid learning experience!...Not only was the course extremely useful to enhancing the productivity of my unit, ...
how to talk to customers
coaching conversations
City of Glendale
I would recommend the entire Phone Pro training program to anyone looking for a real world customer service training approach that provides real world results. Hea...
how to talk to customers
coaching conversations
EdenPURE Store.com
If I had to choose one word, it would be AMAZING!...effectively communicated an array of battle tested standards in order to increase our sales in an ethical manner ...
how to talk to customers
coaching conversations
Florida Power
We are very pleased at the results and are continuing- to reinforce the training in fun ways. Thanks so much to your staff! Hear how Florida Power worked with PhonePRO...
how to talk to customers
coaching conversations
Ford Motor Company
"You really impressed the Claims team mangers and CSRs .... Additionally, the course content and materials were very well organized and easy to follow." Read about Ford's experience with PhonePRO...
how to talk to customers
coaching conversations
Fresenius Medical Care
Congratulations! You have delivered on everything you promised and more. We are very satisfied with your entire program. The material you presented was eye-opening, ...
how to talk to customers
coaching conversations
Frito-Lay, Inc.
It far exceeded my expectations and was readily embraced by the staff. I've received so many compliments about you and the training. Hear how Frito-Lay worked with PhonePRO...
how to talk to customers
coaching conversations
Given Imaging
Our customers should be prepared to receive superior customer service from our recharged telephone service teams! ...We were all amazed at how much we learned that ...
how to talk to customers
coaching conversations
Gulf Stream Coach, Inc.
It is a pleasure to walk through my department and hear the difference that Phone Pro has made. I highly recommend Phone Pro to anyone that is looking to increase ...
how to talk to customers
coaching conversations
Intermountain Gas Company
I would recommend Phone Pro to anyone who is considering phone skill training of any kind... We could not have been more pleased with our week of training with you...
how to talk to customers
coaching conversations
Kaiser Permanente
"You are wonderful! The reps are truly excited and using many of the techniques presented. Thanks again for your assistance and support in 'Phone Pro-izing' our ...
how to talk to customers
coaching conversations
Kansas Gas Service
What a full service training program! PhonePRO should be the very first step in customer service training for any company. Hear how Kansas Gas Service worked with PhonePRO...
how to talk to customers
coaching conversations
Lucent Technologies
We already had a very capable and highly skilled group of agents and I was interested in providing them with additional training to make them even better! PHONE ...
how to talk to customers
coaching conversations
McDonald’s
"Outstanding training session!...now I know firsthand why Phone Pro and your staff is so highly regarded. The feedback included comments like: "great trainer… ...
how to talk to customers
coaching conversations
MeadWestvaco
The Phone Pro training was exceptional! The energy with which the training was delivered had a big impact as well...you were able to deliver the material with confidence ...
how to talk to customers
coaching conversations
Middle Tennessee Electric Membership Corporation
Everyone has been raving about the training you delivered!...You truly made the learning process fun, which came as a welcome and wonderful surprise to all who attended! Hea...
how to talk to customers
coaching conversations
Musco Lighting
We are delighted with Phone Pro and will ask them to do further training for us, in the future, with no reservations. Hear how Musco Lighting worked with PhonePRO...
how to talk to customers
coaching conversations
Mutual Assurance Administrators, Inc.
WOW! That is the one word that sums up the training that our staff received from the first encounter to the final training, I was certain the right choice had been ...
how to talk to customers
coaching conversations
Newell Rubbermaid
New skills and ideas were introduced that could be put into immediate practice. Instead of concentrating on what we cannot do for our customer; we are learning to ...
how to talk to customers
coaching conversations
NYSEG
We were all astounded to find that there were new things to learn and better ways to handle calls. The techniques you suggested made complete sense because you not ...
how to talk to customers
coaching conversations
PartyLite
Our goal at PartyLite was to let our Customer Service reps know that they are important to us and we wanted to invest our time assisting them w/ the handling of ...
how to talk to customers
coaching conversations
Philips Consumer Electronics Company
“Thank you again for your energy, professionalism and commitment to results. You really made this program a success. I have never had a three day return on my ...
how to talk to customers
coaching conversations
Puget Sound Energy
We have seen positive results since implementing Phone Pro. Not only have our customer satisfaction ratings increased, I've also noticed a positive change in our ...
how to talk to customers
coaching conversations
Republic Bank
Phone Pro taught me to listen, empathize, and sandwich the bad news between good news. I highly recommend Phone Pro to anyone who wants to be more effective when ...
how to talk to customers
coaching conversations
Riverside Health System
A commendable training that has enhanced and improved the way phone calls are conducted on a day-to-day basis. My call center's abandonment rate has improved and ...
how to talk to customers
coaching conversations
Roche Diagnostics
...I was pleased to see that Phone Pro was not and is not just a 'flavor of the month' program. Phone Pro skills have been an integral part of our training in the ...
how to talk to customers
coaching conversations
Roche Diagnostics
Thank you for having such a marvelous program available for training. ... Additionally, grasping our unique telephone situations in such a short period of time really ...
how to talk to customers
coaching conversations
Social Security Administration
Your presentation is professional, fun and provided with such clarity that call center representatives can begin practicing the new skills immediately. Hear how Social Security Administration worked wit...
how to talk to customers
coaching conversations
St. Charles Medical Center
Idea of the Year! Hear how St. Charles Medical Center worked with PhonePRO
how to talk to customers
coaching conversations
Starwood Vacation Ownership
My team has been so excited with the training they received from you! We now look at every situation differently and ask, "How can we green it up?" window.location.href = "/wp-content/uploads/2011/04/...
how to talk to customers
coaching conversations
The Limu Company
...Instead of scripting and dictating, Phone Pro allows agents to express themselves in their own personal styles. This give them more control over and comfort with ...
how to talk to customers
coaching conversations
The Thompson Organization
We never thought we would find a Company or a Person that could bring so much more than just phone training to us. // Hear how The Thompson Organization wor...
how to talk to customers
coaching conversations
Travel-On
"The combination of a superior program, customized to our specific needs, and delivered by a top-notch trainer gave us exactly what we were looking for." Read about the Travel-On experience with PhonePRO...
how to talk to customers
coaching conversations
Uniform Code Council, Inc.
I appreciate the excellent training session that you presented to our team...it is evident from the feedback from our Customer Service Reps that it was a huge success. window...
how to talk to customers
coaching conversations
x-rite
"Our Customer Service department received Phone Pro training last week. On a scale of 1 to 10, our training was a 12." A note from the x-rite Customer Success Manager...
how to talk to customers
BBB Accredited Business

Success Stories

Customer Service Phone Skills Training