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  • People…People Who Need People

    Posted: Monday, March 4, 2013

    by PhonePRO

Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead!

Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead!

Analysts at the Relevancy Group released a surprising report this past month on shopper habits online. Despite the more than one trillion dollars spent on the web in the U.S. alone in 2012, the majority of consumers who purchase on the Internet indicated that they preferred human interaction as a part of their online shopping experience. Over 38% of those polled said that they liked to “connect directly with the seller and ask them questions,” even if they were ordering something in cyberspace. The message? Customer care counts, especially by telephone. Don’t get caught with a staff ill prepared for the vital human interaction that goes along with any successful business. PhonePRO can not only turn your employees into courteous and successful customer service superstars-but equip them to handle any customer service situation for a positive resolution, every single time.

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