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  • People…People Who Need People

    Posted: Monday, February 18, 2013

    by PhonePRO

Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead!

Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead!

Finally, the American Express survey on Customer Experience reveals one very important fact-something we at PhonePRO have known for a long time. Consumers prefer to speak with a live person when it comes to handling a complicated customer service issue. Whether it’s a product return or a question about a particular service, people don’t want automated phone responses-they want a human being who cares on the other end of the line. Furthermore, they want someone friendly, responsive, and competent, and available to them in less than 5 minutes of hold time. Make no mistake, despite this digital age, some things will never change. A courteous customer service expert on the other end of the phone line is the key to positive consumer experience, and will be the difference between success and failure for any small to midsize business in 2013.

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