Our Thoughts
A Company Culture is defined as “the shared values, beliefs and practices of the company’s employees.” A company culture more »
I recently spoke with a business owner who told me his main goal for 2012 was to create and more »
Save Customers by Empowering Frontline
Desirae Haynes : Culture and MoraleGrowing up in the Midwest, I was always spellbound by the big summer storms that would roll through. I was more »
If you could hear the sounds customers make when attempting to navigate through your company’s IVR, would it sound like more »
Who Are These “Generation Y” People and How Can We Effectively Manage Them?
Angela : Training and ManagementA few months ago, a friend related a story to me about one of his employees while shaking his head more »
Previously, we got a glimpse of the three main causes of job misery as described by Patrick Lencioni in the more »
Give Your Staff Permission to Save Customers
Desirae Haynes : Customer Service & Sales, UncategorizedGrowing up in the Midwest, I was always spellbound by the big summer storms that would roll through. I was more »
The Purdue Compliment Guys!
Desirae Haynes : Culture and Morale Free Compliments! What a great idea! Bummed out by all of the negativity on the airwaves regarding world affairs more »
As a trainer with PHONE PRO, I have been to many call center environments. Some of you might already be more »
Too Casual for Casual Friday
Desirae Haynes : Culture and MoraleThe philosophy behind the phrase “Dress for Success” should extend beyond just the interview process. It’s tempting once we land more »
