Google+
info@phonepro.com
800-888-4893
topimage
Home Our Thoughts

Our Thoughts

Be a Star Player, with PhonePro Coaching Seminars

Posted: May 22, 2013
PhonePRO : Articles and More, Blog, Culture and Morale, Customer Service & Sales
Have you already provided your staff with our superior PhonePRO customized webinar or onsite training? Are you looking to “lock more » more »

More Horror Stories From the Retail Front

Posted: May 15, 2013
PhonePRO : Culture and Morale, Customer Service & Sales
Equity investor newsletter 24/7 Wall recently reported on retailers who are known not only for being household names, but also more » more »

Personal Accountability – What Does it Look Like?

Posted: May 14, 2013
Monica Werner : Articles and More, Blog, Customer Service & Sales
What does Accountability (or lack of)  look like in today’s workplace?  Here is a pretty good example:  I was having more » more »

Putting the “Home” in Homewood Suites – a tale of Service Superheroes

Posted: May 14, 2013
Suellen Richardson : Articles and More, Blog, Customer Service & Sales
I nearly panicked during my recent eleven-day business trip to Syracuse, New York.  I arrived to check in at the more » more »

Positive Interactions Make A Difference

Posted: May 7, 2013
PhonePRO : Articles and More, Blog, Culture and Morale, Customer Service & Sales
Let’s take a look at what a positive consumer interaction with your company phone representative can do. First, 8 out more » more »

The Cost of Bad Customer Service

Posted: April 30, 2013
PhonePRO : About our web seminars, Articles and More, Culture and Morale, Customer Service & Sales, Customized Onsite Programs
When considering investing in a customer service training program for your staff, it’s important to consider first…what’s the real cost more » more »

Great Customer Service: Flexibility in All Situations

Posted: April 23, 2013
PhonePRO : Articles and More, Blog, Culture and Morale, Training and Management
Good customer service isn’t confusing. We all know when we’ve received it, and when we haven’t. And yet, often even more » more »

Connecting with Your Customers: As Simple As Picking Up the Phone.

Posted: April 2, 2013
PhonePRO : About our web seminars, Articles and More, Culture and Morale, Customized Onsite Programs, Training and Management
In today’s marketplace, everyone talks about the importance of connecting with customers, no matter how big your company. It explains more » more »

Three Great Reasons for PhonePRO Customer Service Training

Posted: March 25, 2013
PhonePRO : Articles and More, Blog, Culture and Morale, Customer Service & Sales, Training and Management
According to a recent interview with Keith Pearce, head of marketing dynamics at software company Genesy, there are three basic more » more »

More Than Just “The Right Thing To Do.”

Posted: March 18, 2013
PhonePRO : Articles and More, Case studies, Culture and Morale
In today’s challenging economic environment, many businesses focus on ways to increase revenue over investing in staff development. When it more » more »
« Page 1, 2, 3, 4 »
Navigate Our Blog
BBB Accredited Business

Success Stories