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phone etiquette

Our Training

You have two terrific training choices – Onsite Training and Web Seminars.  Whether you choose one or both, rest assured that our training will guide your staff through the call management process every step of the way!

 

ONSITE TRAINING
The Onsite Solution: Whether you are looking for a one day seminar, a major training initiative or something in between, PhonePRO has your solution.  From your initial conversation to post-training, we partner with you to ensure your long term success.

Tailored for You:
Using an onsite pre-training assessment to evaluate current skill levels and learn your business, we use develop customized training sessions that relate directly to your company, your industry and your people…in your language.  Our training emphasizes relevant issues and situations that apply to your daily operations, so your staff returns to work with skills they can use on the very next call.

Continuing Support:
Post-training includes anything from providing individual coaching sessions for staff members, helping supervisors become expert coaches to ensure ROI and a variety of other specialty topics.

 

WEB SEMINARS
The Online Solution: Unlike our individualized onsite training courses, these web seminars are designed for any company to attend at any time.  You’ll learn solid, professional customer service techniques that are vital for anyone in a phone intensive environment.

Convenient and Thorough:
Available 24/7 with passwords that never expire until you use them, these seminars are a great cost-effective option for immediate skill improvement.

Paired with Onsite:  Web seminars are a great way to “freshen up” skills that were covered in an onsite training class.

 

Onsite to Online…and more!
From onsite to online, our programs have a lot to offer call centers and smaller businesses alike.  Feel free to browse our onsite programs and web seminar courses and then give us a call to see what is the best fit for you!  Don’t see what you’re looking for?  Give us a call to see if our instructional design experts can create a customized course for you.

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Success Stories

Customer Service Phone Skills Training