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Call Center Training

Great customer service is essential in every call center and it is the best marketing tool you can have.  Six out of ten people say that the biggest reason they recommend a company is outstanding customer service.  Our call center training will bring new enthusiasm into your call center and make you the company people recommend.

PhonePRO’s call center training will:

  • Establish standards and best practices for your call center staff
  • Create consistency between call center staff members
  • Teach your staff to deliver an excellent customer experience
  • Re-energize & motivate employees
  • Set you apart from your competition


Excellent service is the main reason customers will stay with your company, and it is also the reason they will recommend you to their friends.  In fact, even in a negative economy customer experience is a high priority for consumers with 60% willing to pay more for a better experience.  We know it can be tough in a call center where you are taking call after call after call, all day long, to remain upbeat and engaged with each and every caller.   PhonePRO’s will train your call center the best way to make sure your staff knows what is expected of them and exactly how they should be handling your customers.


Providing Excellent Customer Service has become a necessity for survival in today’s competitive marketplace.  In fact, standards for what is acceptable service are at an all time high–86% of consumers will quit doing business with a company after one bad customer service experience compared with 59% just four years ago.  Our call center training takes the guesswork out of how to deliver that extraordinary customer experience by providing specific and practical skills that are easy to implement.  Your customers have more choices that ever before–are you confident they will stay with you?  In a tough economy with higher competition, it is more important than ever to set yourself apart.  The best way to do that is by delivering an excellent customer experience, and PhonePRO’s call center training will help you do just that, each and every time!



PhonePRO’s training for call centers provide specific standards and best practices that will make your employees more confident and consistent.  Our training programs are relevant and interactive as well as fun and engaging.  We know that adults “learn by doing” and they learn more than they are enjoying themselves.    Our students not only learn a lot but have a great time in the process which leads to a positive “buzz” that over time can transform your company culture into a culture of customer care and an excellent customer experience.   You will outperform your competition with practical skills that are easy to implement yet make all the difference in the world to your customers.

What Makes Us DifferentWhether you are a call center that focuses on sales or on customer service. PhonePro has the call center training that will build your staff, and will turn clients into advocates.

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