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phone etiquette

Customer Service Skills Training

Customer service skills training will prove to be your best marketing tool.  60% of people say that the number one reason they recommend a company is excellent customer service.  Our customer service skills training will make your company the one that people are excited to tell their friends about.

PhonePro’s customer service skills training will include.

  • Teaching your staff to deliver “WOW” Service
  • Increasing customer referrals & retention
  • Re-energizing & motivating your staff
  • Putting you ahead of your competition


When you deliver WOW service, people will keep coming back to you, and they’ll bring their friends with them!  For many companies the phone is the only way people contact them.  The telephone etiquette skills utilized by your team will create your company’s public image and our customer service skills training will give your company a more positive, productive, and consistent team. By investing in your team, your first time customers will become clients, and current clients become loyal advocates.


Great customer service skills and phone etiquette not just nice these days, they are necessary.  People will generally not spend money with companies that don’t treat them well or care about their needs.  Tough economic times create more competition for customers, so it’s more critical than ever to set yourself apart.  The best way to do that is with great customer service, and we’ll give your staff the customer service skills that will do just that.


You’ll love the energy we create with your staff!  After training, they’ll have renewed energy and resolve to do their best very for your customers.  Customer service skills training are just the beginning – we’ll help you create a culture of service by helping you instill a unified and consistent team spirit.  Show your staff you value them by investing in their personal and professional development and your customers will be the ultimate beneficiaries.

What Makes Us DifferentCustomer service that will transform your staff and define your company, starts with customer service skills training that will outline success for your company.

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