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Customer Service Training

Great customer service is the best marketing tool you can have.  Six out of ten people say that the biggest reason they recommend a company is outstanding customer service.  Our customer service training will make you the company people recommend.

PhonePRO’s  customer service training will:


  • Teach your staff to deliver “WOW” Service
  • Increase customer loyalty & referrals
  • Re-energize & motivate employees
  • Set you apart from your competition


WOW service is the main reason customers will keep coming back to you, and it is also the reason they will recommend you to their friends.  In fact, even in a negative economy customer experience is a high priority for consumers with 60% willing to pay more for a better experience.
Customer Service Training is the best way to make sure your staff knows what is expected of them and exactly how they should be handling your customers.  PhonePRO’s customer service training provides specific standards and best practices that will make your employees more confident, capable and consistent and takes the guesswork out of how to deliver that extraordinary customer experience.


Providing Excellent Customer Service is no longer a luxury for companies, it has become a necessity for survival.  Even in the digital age, the phone is still the main contact most people will have with your company.  In fact, standards for what is acceptable service are at an all time high–86% of consumers will quit doing business with a company after one bad customer service experience compared with 59% just four years ago.  Your customers have more choices that ever before–are you confident they will stay with you?  In a tough economy with higher competition, it is more important than ever to set yourself apart.  The best way to do that is by delivering an excellent customer experience, and our customer service training will help you do just that, each and every time!


Our customer service training is relevant and interactive as well as fun and engaging.  We know that adults “learn by doing” and they learn more than they are enjoying themselves.    Our students not only learn a lot but have a great time in the process which leads to a positive “buzz” that over time can transform your company culture into a culture of customer care and an excellent customer experience.   We will help you outshine your competition with practical skills that are easy to implement yet make all the difference in the world to your customers.

What Makes Us DifferentNo matter what you do training is the start, but the difference between good and bad training is what separates the good from the great. PhonePro has the customer service training to make your company and your team great.

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