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phone etiquette

Training on Customer Service

If you are a business owner or a manager, customer service could be the greatest marketing tool you have, no matter what industry you’re in.  Having customer service representatives that are pleasant, enjoy talking to customers and convey that to their callers will keep your customers loyal to your company and telling their friends about you – and that’s marketing at its best.  At PhonePRO, we understand the importance of great customer service, and we have training on customer service and courses that can help any company in any industry no matter what their current level of customer service is.


For over 25 years we have been helping companies in dozens of industries incorporate customer service principles that have increased their business and made loyal advocates out of first time customers.  One of the advantages of our customer service training exercises is that we can come to you or you can take the training online.  Both versions are highly effective, just presented in different ways.

We understand that every company has the goal to grow and become better each year, but a limited client base and aggressive competition can make this difficult.  So that’s why it’s important to set yourself apart through superior customer service – we can help you become the company that people talk about and want to work with.


When we work with your staff we want them to experience the best training on customer service possible.  So here are a few of the topics we will help you and your staff incorporate into every call:

  • Phone and email etiquette
  • Questioning techniques for clear communication
  • How to positively deliver negative information
  • Handling irate customers and Call Control
  • Voice tone

What Makes Us DifferentCustomer service that will transform your staff and define your company, starts with customer service skills training that will outline success for your company.

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