Coach-the-Coach
Coaching Skills for Management & Leaders

Coach-the-Coach answers the question “What’s the next step?” At the end of any training session, the retention and usage of the techniques learned during class can be at risk without a systematic approach to reinforce the material. Coach-the-Coach equips your “coaches” (supervisors, team leaders, etc) with the knowledge and skills to remove that risk. This workshop is the lasting reinforcement for Phone Pro's Tele-Service and Tele-Sales training sessions, and is only offered to companies that have already completed one of these courses.

PHONE PRO’s Coach-the-Coach course is a seven hour program delivered onsite at your facility in which we will outline the procedures for implementing a coaching and monitoring program in your call center. We’ll discuss how coaching and monitoring work together successfully and fail when used separately. Our Coach-the-Coach course is highly successful because we train your coaches to reinforce the customized Phone Pro training recently delivered at your site. This provides real content coupled with a methodical coaching approach to set your coaches and staff up for success!

What your coaches will learn:

Give your coaches the tools to provide the lasting reinforcement for Tele-Service and Tele-Sales. Coach-the-Coach will reinforce your company’s commitment to on-going staff development and strengthen your training investment.

Or……If staff or resources are limited and implementing a standard coaching program represents a challenge, then check out

One-on-One Coaching as an alternative path to successful coaching for your staff.

Call or email us and we'll help you design a coaching program that keep your Phone Pro training alive and gives your staff a real advantage!