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Effective Coaching
Tailored Coaching for In-House Programs

When coaching isn’t effective in your environment, there are usually two main reasons:

  • One is that coaches have a fear or lack of comfort in giving feedback - the "nervous nelly"
  • And the other is that they are “fearless” and tend to disregard individual feelings -   the “bull in the china shop”

The end result? Dissatisfied staff and ineffective coaches.

Using your company’s performance standards, PHONE PRO’s Effective Coaching course examines what makes people uncomfortable about giving and receiving feedback. Much of the resistance may be caused by the confusion relating to what is 'coachable'. With Effective Coaching, we provide the expertise to help your coaches and supervisors become valuable resources and extraordinary coaches, resulting improved employee performance overall.

 

Organizations with their own customer service or sales training program that would like assistance in developing a coaching program for their curriculum. For those organizations, this course is appropriate for anyone that is in a coaching or leadership position. This includes Supervisors, Team Leaders, Managers, Directors, Department Heads and anyone charged with the responsibility that the techniques promoted by your organization are applied by the staff.


 

Coaches will review:

  • What is 'coachable'
  • Coaching definitions
  • Defining different communication styles
  • Coaching ethics and strategies
  • Motivating vocabulary
  • Positive feedback formulas
  • The coaching process
  • Differentiating subjective and objective measures
  • The necessity of continuous positive reinforcement

 

Putting your Effective Coaching program is simple!

Step 1: Observation/Assessment
The Phone Pro trainer will sit side-by-side with your staff and listen to live calls. This enables your Trainer to deliver the program in your organization's language with relevant examples the staff can easily relate to. This day also includes a consultation with Management to discuss your goals and objectives.

Step 2: Effective Coaching

This full day will involve your coaches meeting with the Phone Pro trainer to go over all of the coaching concepts and processes to successfully implement your coaching program. 

 

"Full of useful coaching techniques.  I now understand how to coach to improve performance."

"I thought it was going to be stuff I have heard a hundred times before, but I really liked the training and it applied to my job"

"Specific information, effective use of round table exercises and good examples of coaching language."

"Excellent, I received wonderful information to help me with my job - easy to understand and incorporate."

"I learned many techniques on how to provide effective call coaching.  Not only was the information entertaining, but I learned new skills, such as coaching to what they want rather than what I want - which could explain why my system wasn’t working before."


What's the difference between Effective Coaching and Coach-the-Coach?

Is the observation day really necessary?

What is the best class size?


For more information please complete this short form
We'll send you a brochure or you can call Phone Pro directly at 800-888-4893 and we'll discuss how customer service and sales telephone skills training will benefit your company.
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