Effective Coaching
Tailored Coaching for In-House Programs

When coaching isn’t effective in your environment, there are usually two main reasons. One is that coaches have a fear or lack of comfort in giving feedback, and the other is that they are “fearless” and tend to disregard individual feelings. One is a “nervous nelly” and the other is a “bull in the china shop”. The end result? Dissatisfied staff and ineffective coaches.

Using your company’s performance standards, PHONE PRO’s Effective Coaching course examines what makes people uncomfortable about giving and receiving feedback. Much of the resistance may be caused by the confusion relating to what is “coachable”. We’ll learn the differences between subjective and objective measures, and focus on the necessity of continuous positive reinforcement. We’ll explore ways to identify an individual’s preferred communication style so that suggestions for self-development are readily accepted and implemented.

Coaches will review:

With Effective Coaching, we provide the expertise to help your coaches and supervisors become valuable resources and extraordinary coaches, resulting improved employee performance overall.

Call or email us and we'll help you discover ways to improve staff performance through better communication between supervisors and employees!