Telephone Skills Training Courses
At Phone Pro, we offer both onsite training and web seminars. While we have always believed that hands-on training equals better results, we also realize that some companies require different options. With that in mind, we use interactive, face-to-face (onsite) and engaging online (web seminars) training methods to help guide your staff through the call management process every step of the way!

Onsite
Our unique onsite training approach begins with an onsite pre-training observation and assessment to evaluate current telephone skill levels and learn the "ins and outs" of your calls. We then use what we've learned to develop customized training sessions that relate directly to your company, your industry and your people. . . . in your language.

Our telephone skills training emphasizes relevant issues and situations that apply to your daily operations, so your staff returns to work with skills they can use on the very next call.

Post-training includes anything from providing individual coaching sessions for staff members, helping supervisors become expert coaches to ensure that your training investment is supported on an ongoing basis, and a variety of special topic courses.  From customer service training to upselling/cross selling and coaching, our onsite programs have a lot to offer call centers and smaller businesses alike. 

We offer two different onsite training courses for managers and supervisors as well as a course licensing program:

• Staff Coaching
• Tailored Coaching

We also have five staff training courses.

 

Web Seminars
Unlike our customized onsite training courses, our web seminars are designed for any company to attend at any time.  We'll cover the solid, professional customer service techniques that are vital for anyone in a phone intensive environment.  Just click on the links below to learn more!

We offer eight different web seminar training courses:

• Core Four Customer Service Series (4 seminars)
• One Great Reception    
• Coaching Series 1-2-3 (3 seminars)

 

You choose!
Click on any of the customized onsite or online web seminar course titles to learn more about our interactive, lasting and FUN programs……all designed to bring you training that works and set your organization up for success! 

In the classroom, or on the web.....you choose!