Tele-Sales
Call Center Sales Training, Relationship Selling

Do you walk around the call center hearing your agents deliver lots of information about your products and services, yet the sales figures aren’t reflective of all the talking you hear? Well, consider this…..Telling is not Selling – the key to good salesmanship is delivering only the information your customer wants or needs to hear in order to make their decision.

Or…

Do you have agents that are simply afraid to sell? They are happy just doing the Customer Service portion of the job? They don’t want to be “sales people”? They’re hoping that the customer will ask “By the way, what other products are you selling?” A pivotal point for these agents to realize is …..Selling IS a Service – because when you match a product with a customer, you’ve provided good customer service.

PHONE PRO’s Tele-Sales course is a customized seven hour course, delivered live at your facility. It is an interactive program centered around relationship selling and teaches your agents positive phrasing techniques to improve communication and customer response. We’ll explore the art of asking the right questions in a non-threatening manner with the skill of listening for the cues that uncover the prospect’s hidden needs, wants and fears. Customization for your program is developed through an onsite observation, which allows for real life examples to be woven in and demonstrated throughout the training. Your staff will be provided with specific and practical techniques they can use on the very next call!

What your staff will learn:

•	Determine a customer’s needs and the best way to meet those needs
•	Choose the right words to communicate the sales message
•	Overcome fears of selling
•	Ask for a decision to get better results
•	Meet and melt buyer resistance for taking action – a new approach to overcoming objections
•	Open the call in a way that sets the stage for positive interactions
•	Use voice tone to build strong rapport
•	Approach the sale from the buyer's perspective
•	Develop current accounts to increase sales activity

With Phone Pro’s Tele-Sales course, your staff will uncover the secrets of proactive selling via relationship building.

What’s the next step after your staff has completed the Tele-Sales course? Check out Coach-the-Coach – it’s the best way to maximize your training dollars long after your Phone Pro trainer has “left the building”.

Call or email us and we'll help you design a program that will teach the call center sales skills that will bring fun into selling!