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Web Seminars

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PHONE PRO’s Web Seminars are a great way to get the basics of our training and coaching concepts taught to your staff in a convenient and cost effective format. They are all presented by our Phone Pro trainers in a recorded format, so you can access them 24/7!

With just a computer (with speakers) and an internet connection, you will see and hear the presentation at your convenience. Because the passwords never expire until they are used, this online option puts you in the driver's seat for scheduling training for your staff! Check out the two minute demos of each of the seminars to see how they look and sound!

For Customer Service training (Level I seminars): Anyone that interacts with your customers, whether on the phone or face-to-face.

Audiences can view:
• The Core Four - Our complete four part Customer Service series. Perfect for anyone that interacts with your customers, whether on the phone or face-to-face. This can include Call Center/Contact Center reps, IT/Help Desk, HR Benefits reps, Accounts Payable/Receivable, Medical staff, Field Service techs, Front Desk, Payment Center personnel and much more!

• One Great Reception - Essential skills for Receptionists, Switchboard Operators, Administrative Assistants and Front Desk Personnel - anyone fielding and redirecting inbound calls and visitors.

• A combination of any of the above!

For Coaching training (Level II seminars): Anyone in a supervisory role that can learn to coach staff on the customer service training techniques they learned from Phone Pro.

Audiences can view:
• Coaching Series 1-2-3 - Our three part series for skills coaching. Ideal for Team Leaders, Managers, Supervisors, Department Heads and much more!

Each of the Core Four and One Great Reception (Level I) webinars are $89 (or $73 each if purchased in groups of 4 or more).

New Lower Pricing! Our recent pricing promotion was such a hit, we're making it permanent! Now get our Level I seminars for $89 each or as little as $65 if purchased in higher quantities.

Each of the Coaching Series 1-2-3 webinars are $130 (or $120 each if purchased in groups of 3 or more).

All web seminars are approximately 40-50 minutes in length in order to allow enough time for a discussion afterwards - you can also hit the "Pause" button at any time to allow for plenty of discussion during the seminar! Remember, each seminar can be viewed by several people at the same time! However, we strongly recommend that you keep the number of attendees to 1-5 people in order to ensure maximum attention, participation and retention.

Purchase Now

Our Web Seminars are all in a recorded format and presented by our Phone Pro trainers. Because they are recorded, you can access them 24/7 at your convenience. Here's how to get started!

Select the optimal training seminar(s)

Review the topics covered in each of our web seminars. Also, check out the two minute demos of each of the seminars to see how they look and sound!
Order the training tickets

You can order through our easy online service or give us a call at 800.888.4893. We accept all major credit cards (online or by calling) or you can pay by check (by calling).
Receive the confirmation email

After Phone Pro receives an order, a confirmation email is sent to the email address listed on the registration form.
This email will contain:
- payment details
- instructions for printing the handouts
- computer and audio requirements
- password for logging in to the seminar(s).
Regardless of how many webinars are purchased, one password will be issued that will be valid for as many webinars as were selected. For example, if four seminars are purchased, one password will be issued that will be good for four uses - seminars that are viewed is entirely up to you! The password won't expire until it's used for every seminar that was purchased, so there is no time limit on when they must be used.
Receive a copy of the paid invoice

A receipt will be emailed within 2 business days to the email address listed on the registration form.
Complete a test launch one of the seminars

Prior to the scheduled training day, be sure that your computer system is set up for optimal compatibility with the software used in our seminars. The instructions on how to complete this test, as well as the instructions on how to handle any technical difficulties will be explained in the confirmation email.
Indications of a successful test:
• Visual - You'll see the Phone Pro Web Seminar on your computer via an Internet connection. If Macromedia Flash Player isn't already installed on the computer that will be used to view the seminars, it must be downloaded prior to the session. It is a very quick process, and can be done by clicking on this link. After the download is complete, the computer must be restarted before logging in to the web seminar.
• Audio - You'll hear our trainer present the seminar through the computer speakers - outboard speakers are best.
Copy the handouts

It's a good idea to provide a copy of the handouts for each person that will view the web session. The handouts can be printed at any time prior to viewing the seminar - even days or weeks ahead. They will cover the main points of each seminar and have room for each participant to take notes. They can also be posted at their workstation as flashcards that will keep the techniques handy and fresh in their minds!
Enjoy the training!

Whether you will be watching the seminar at your desk or facilitating training for others, if you've followed all of the steps above, then you're ready to go!

"These courses are great! I've greatly underestimated what an online webinar would be like. Thanks Phone Pro!"

"It all made a lot of sense and each of us (5 on the marketing team) have been doing things our own way. This will help standardize our approach, add consistency and improve customer service."

"These seminars showed me techniques that I've never seen!"

"Very good concrete examples were used to demonstrate each concept."

"The handouts gave me the possibility of having a second look at the slides, just to make sure that no information was missed."

"The handouts were great - I could make notes during the course of the training."

"Good techniques - very informative"

"Great programs! Very thorough on handling all situations!"

"These seminars were very useful and informative."

"Very Good!! Thank You!"

Can I download the webinar so I can watch it more than once?

How long will my password be valid after I purchase a webinar?

Are the webinars available in CD format that I can purchase?

My webinar stopped after the first couple slides.

The webinar will not load.

The webinar doesn't seem to fit the screen properly.

I can't hear the webinar.

Other helpful hints.

I've tried all of the troubleshooting points, but I still can't load the webinar.

Why use Web Seminars for training?

For more information please complete this short form
We'll send you a brochure or you can call Phone Pro directly at 800-888-4893 and we'll discuss how customer service and sales telephone skills training will benefit your company.
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Telephone Etiquette Phone Skills

We are happy to offer several Coaching and Customer Service training options, including:

•	The Core Four Customer Service Call Center Training Series A customer service series for frontline staff, which delivers the training concepts of our onsite Tele-Service program. Click here to learn more.
•	One Great Reception Receptionist Training A seminar for receptionist and administrative staff, which combines elements of the webinar "Etiquette Essentials from Start to Finish" along with additional techniques for quickly and professionally handling both callers and face-to-face visitors. Click here to learn more.
•	Coaching Series 1-2-3 Training for Coaches and Managers A coaching series for coaches, managers, and anyone with the responsibility of ensuring that the newly learned techniques are implemented by the staff. Click here to learn more.

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Clients

Have questions? Call 800-888-4893 or email us today for more information on how telephone skills training for customer service and sales will benefit your company.