Web Seminar Demos

"The Core Four"

Customer Service Call Center Training Series
A customer service series for frontline staff, which delivers the training concepts of our onsite Tele-Service program.  Click here to learn more.

Etiquette Essentials from Start to Finish demo

Wordsmything I:  Proceed with Caution demo

Wordsmything II:  Gems for Conversation demo

Telephone Tyrants:  Survival Tools demo

"One Great Reception"

Receptionist Training
A seminar for receptionist and administrative staff, which combines elements of the webinar "Etiquette Essentials from Start to Finish" along with additional techniques for quickly and professionally handling both callers and face-to-face visitors. Click here to learn more.

One Great Reception demo

"Coaching Series 1-2-3"

Training for Coaches and Managers
A coaching series for coaches, managers, and anyone with the responsibility of ensuring that the newly learned techniques are implemented by the staff. Click here to learn more.

Coaching 101: Fundamentals of a Coaching Program demo
The Art of Feedback for Coaches demo
Coaching Calibration: Building Confidence & Consistency demo