Web Seminar Testimonials

"These courses are great! I've greatly underestimated what an online webinar would be like. Thanks Phone Pro!"

"I was not totally sure what to expect and was impressed with the material. Our team has started using the techniques this same day."

"Although the training is an automatic system, I felt it very pleasant and even funny to take. My feeling is that it keeps the attention of the agent with some good presentation techniques and the content is very well assimilated."

"It all made a lot of sense and each of us (5 on the marketing team) have been doing things our own way. This will help standardize our approach, add consistency and improve customer service."

"I've participated in a lot of webinars and on-line training. Your program is very good. It is brief so it holds attention, and is informative and practical. Thank You."

"Keep up the good work. Phone Pro rocks!"

"I really enjoyed all sessions and thought they were very informative! Thank you."

"I think this training is a "must" for anyone answering phones for any organization."

"It was right on track, perfect for our team's needs. For some there were new ideas for others good reminders."

"These seminars showed me techniques that I've never seen!"

"Straight forward, helpful information."

"Good instructions for getting more info without stressing customers. It's important to know how to make a conversation easier."

"The presentation shows each type of "hard" situation. The steps are given in a very clear way."

"The handouts gave me the possibility of having a second look at the slides, just to make sure that no information was missed."

"The handouts were great - I could make notes during the course of the training."

"All techniques were very helpful. There's no way to do any other selection than "All of the Above"!"

"It's a very good seminar. The content is presented in a clear and direct way. It's not long or short, just right. This is very useful when dealing with our customers."

"The techniques presented cover from the greeting until the finish of the call. They covered each topic of a phone call between customer and provider."

"All techniques were very helpful and are extremely useful."

"I've enjoyed the training and it was really easy to understand. I believe that following these techniques, we can make the customer happier."

"Good techniques - very informative"

"Great programs! Very thorough on handling all situations!"

"Very clear and concise"

"It was awesome. Very Helpful!"

"The techniques were covered thoroughly - Loud and Clear :)"

"These seminars were very useful and informative."

"Very Good!! Thank You!"

"I have completed Core Four, but I would very much like to take additional Phone Pro courses should my company authorize them."

"I was really skeptical about what I thought I would get out of this webinar. It was informative and lively."

"I used the handouts to write down any additional comments that weren't listed, or ideas of my own next to the corresponding slide."

"I thought that it was great! The seminars were easy to follow - very well done!"

"It is very good training, with a lot of very useful details and information.